💰 REFUND POLICY

(Direct Supply Return Framework)

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1. Return Window

30 days from delivery.

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2. Eligible Returns

• Damaged items
• Defective products
• Incorrect shipments

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3. Non-Eligible Returns

• Used items
• Minor variations
• Preference-based returns
• Delivery delays

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4. Condition Requirements

Items must be:

• Unused
• Complete
• In original condition

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5. Verification

Proof (photos/videos) may be required.

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6. Authorization

Returns must be approved.

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7. Refund Processing

5–10 business days after approval.

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8. Costs

Shipping fees non-refundable.

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9. Cancellation

Allowed within 12 hours.

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10. Chargebacks

May be contested.